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Frequently Asked Question

Fire safety assured

Eco-friendly materials used

Moisture resistance guaranteed

Long-lasting insulation quality

Easy installation process

  • 1. Delivery & Timing

  • 2. Orders & Payments

  • 3. Products & Availability

  • 4. Account & Support

1. Delivery & Timing

Q: How fast can I get my order?

A: We deliver within 2 hours anywhere in New York City, guaranteed.

Q: Do you deliver on weekends?

 A: Yes, we offer deliveries 7 days a week, including weekends.

Q: Is there a cut-off time for same-day delivery?

 A: Orders placed before 4 PM are eligible for 2-hour same-day delivery.

2.Orders & Payments

Q: How do I place an order?

  A: Simply visit our website, select your products, and check out—it’s fast and easy.

Q: What payment methods do you accept?  

A: We accept all major credit/debit cards, Apple Pay, Google Pay, and business accounts.

Q: Can I modify or cancel an order after placing it? 

A: Yes, but only within 15 minutes of placing the order. Contact our support team immediately.

3. Products & Availability

Q: Do you carry all major construction brands?  

A: Yes, we stock top industry brands to ensure quality and reliability.

Q: What if a product is out of stock? 

A: We’ll notify you instantly and offer the closest alternative or a backorder option.

Q: Can I request a custom or special-order item? 

A: Yes, just contact us directly and we’ll try our best to source it for you.

4. Account & Support

Q: Do I need an account to place an order? 

A: No, but having an account helps you track orders, save favorites, and reorder faster.

Q: How can I get help with an issue?  

A: You can reach our support team via phone, email, or live chat 7 days a week.

Q: Can I set up a business account for recurring orders? 

A: Absolutely! We offer tailored solutions for contractors and construction companies.

  • 1. Delivery & Timing

  • 2. Orders & Payments

  • 3. Products & Availability

  • 4. Account & Support

1. Delivery & Timing

Q: How fast can I get my order?

A: We deliver within 2 hours anywhere in New York City, guaranteed.

Q: Do you deliver on weekends?

 A: Yes, we offer deliveries 7 days a week, including weekends.

Q: Is there a cut-off time for same-day delivery?

 A: Orders placed before 4 PM are eligible for 2-hour same-day delivery.

2.Orders & Payments

Q: How do I place an order?

  A: Simply visit our website, select your products, and check out—it’s fast and easy.

Q: What payment methods do you accept?  

A: We accept all major credit/debit cards, Apple Pay, Google Pay, and business accounts.

Q: Can I modify or cancel an order after placing it? 

A: Yes, but only within 15 minutes of placing the order. Contact our support team immediately.

3. Products & Availability

Q: Do you carry all major construction brands?  

A: Yes, we stock top industry brands to ensure quality and reliability.

Q: What if a product is out of stock? 

A: We’ll notify you instantly and offer the closest alternative or a backorder option.

Q: Can I request a custom or special-order item? 

A: Yes, just contact us directly and we’ll try our best to source it for you.

4. Account & Support

Q: Do I need an account to place an order? 

A: No, but having an account helps you track orders, save favorites, and reorder faster.

Q: How can I get help with an issue?  

A: You can reach our support team via phone, email, or live chat 7 days a week.

Q: Can I set up a business account for recurring orders? 

A: Absolutely! We offer tailored solutions for contractors and construction companies.

Delivery & Timing

Orders & Payments

Products & Availability

Account & Support

1. Delivery & Timing

Q: How fast can I get my order?

A: We deliver within 2 hours anywhere in New York City, guaranteed.

Q: Do you deliver on weekends?

 A: Yes, we offer deliveries 7 days a week, including weekends.

Q: Is there a cut-off time for same-day delivery?

 A: Orders placed before 4 PM are eligible for 2-hour same-day delivery.

2.Orders & Payments

Q: How do I place an order?

  A: Simply visit our website, select your products, and check out—it’s fast and easy.

Q: What payment methods do you accept?  

A: We accept all major credit/debit cards, Apple Pay, Google Pay, and business accounts.

Q: Can I modify or cancel an order after placing it? 

A: Yes, but only within 15 minutes of placing the order. Contact our support team immediately.

3. Products & Availability

Q: Do you carry all major construction brands?  

A: Yes, we stock top industry brands to ensure quality and reliability.

Q: What if a product is out of stock? 

A: We’ll notify you instantly and offer the closest alternative or a backorder option.

Q: Can I request a custom or special-order item? 

A: Yes, just contact us directly and we’ll try our best to source it for you.

4. Account & Support

Q: Do I need an account to place an order? 

A: No, but having an account helps you track orders, save favorites, and reorder faster.

Q: How can I get help with an issue?  

A: You can reach our support team via phone, email, or live chat 7 days a week.

Q: Can I set up a business account for recurring orders? 

A: Absolutely! We offer tailored solutions for contractors and construction companies.

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Rockwool

Premium products in stock

2-Hours

Lightning-fast local delivery

24/7

Expert support available

99%

Customer satisfaction rate