Cancellation policy

DIRECT FACTORY SHIPMENT POLICY

(Advance Procurement & Fulfillment Program)

 

1. Program Overview

The Direct Factory Shipment Program (“Program”) provides customers with preferential pricing in exchange for extended lead times and direct fulfillment from manufacturer facilities or regional distribution centers.
By selecting this option at checkout, the customer agrees to all terms outlined below.

This program is intended for planned procurement and project-based purchasing.

 

2. Order Processing & Production Allocation

Direct Shipment orders are processed as follows:

• Orders are submitted to manufacturer facilities within 24–72 business hours.

• Production slots and inventory allocations are secured upon submission.

• Once allocation is confirmed, the order is considered committed.

After allocation, materials are reserved specifically for the customer’s order.

3. Cancellation Policy

3.1 First 7 Days

Orders may be canceled within seven (7) calendar days of purchase, subject to a 3% administrative processing fee.

The 3% fee covers:

• Payment processing costs

• Administrative costs

• Allocation management costs

Refunds will be processed to the original payment method within standard banking timelines.

3.2 After 7 Days – No Cancellation

After seven (7) calendar days from order placement:

• Orders cannot be canceled

• Orders cannot be modified

• Quantities cannot be reduced

• SKUs cannot be changed

• Delivery addresses cannot be altered (unless approved in writing)

After this period, materials are considered committed and allocated.

No exceptions will be made except in cases of verified banking fraud.

4. Non-Returnable Status

All Direct Factory Shipment orders are:

• Final sale

• Non-returnable

• Non-exchangeable

Because materials ship directly from manufacturer facilities, returns are not accepted under this program.

5. Payment Terms
All Direct Shipment orders require full payment or an approved deposit structure at the time of purchase.

If a deposit structure is offered:

• Deposits are non-refundable after 7 days

• Remaining balance must be paid prior to shipment release

• Failure to complete payment may result in forfeiture of deposit

We reserve the right to cancel unpaid balances and retain deposits as liquidated damages.

 

6. Lead Times

Estimated lead time for Direct Shipment orders is typically 2–3 weeks.

 

Lead times are estimates only and may vary due to:

• Manufacturer production schedules

• Raw material availability

• Freight carrier capacity

• Weather conditions

• Force majeure events

• National holidays

• Port congestion

• Government regulations
We are not liable for delays caused by third parties or circumstances beyond our control.

 

7. Freight & Delivery Terms

Direct Shipment orders are shipped via LTL freight carriers.

Customer responsibilities:

• Provide accurate delivery address

• Ensure commercial delivery conditions

• Ensure forklift or unloading capability if required

• Ensure clear delivery access

Missed deliveries, re-delivery charges, storage fees, or liftgate charges are the responsibility of the customer.

Title and risk of loss transfer upon carrier pickup.

8. Pricing Protection

Direct Shipment pricing reflects:

• Advanced allocation

• Manufacturer-direct sourcing

• Project-based procurement structure

This pricing is conditional upon acceptance of these terms.

If a chargeback is initiated after the 7-day cancellation period:

• We will provide documented allocation confirmation

• We will provide proof of manufacturer submission

• We will contest the chargeback fully

Unauthorized chargebacks may result in legal collection action.

9. Order Accuracy

Customers are responsible for verifying:

• Product type

• Thickness

• R-value

• Quantity

• Project suitability

Orders placed incorrectly by the customer are not grounds for cancellation after the 7-day period.

10. Force Majeure
We are not liable for delays, shortages, or inability to fulfill orders due to events beyond reasonable control, including but not limited to:

 

 

• Natural disasters

• Severe weather

• Labor shortages

• Transportation disruptions

• Government actions

• Supplier shutdowns

11. Agreement to Terms

 

 

 

By selecting Direct Factory Shipment at checkout, the customer confirms:

 

• They understand the extended lead time

• They accept the 7-day cancellation window

• They accept the 3% administrative fee

• They understand orders are final after 7 days

• They accept non-returnable status

This constitutes a binding agreement.