Shipping policy

SHIPPING & DELIVERY POLICY

Core Insulation Supply

Core Insulation Supply offers multiple shipping and delivery options to customers within the United States. Certain deliveries are fulfilled by independent third-party carriers and are not operated directly by Core Insulation Supply.

IMPORTANT SHIPPING CONDITIONS

Due to the many variables involved in freight transportation, customers are strongly advised not to schedule contractors, installers, or labor until the full order has been delivered and inspected.

Manufacturing timelines, carrier availability, weather conditions, supply chain disruptions, and replacement shipments for damaged materials may result in delays. Core Insulation Supply is not responsible for missed installation dates, labor costs, or project delays related to shipping or delivery timing.

All delivery dates and transit times provided are estimates only and are not guaranteed under any circumstances.

FLAT-RATE SHIPPING & HANDLING

Core Insulation Supply offers simple flat-rate shipping, based on order value:

  • Orders under $2,000: $200 flat-rate shipping

  • Orders from $2,000 to $5,999: $180 flat-rate shipping

  • Orders $6,000 and above: Free standard delivery

Flat-rate shipping includes order handling, packaging, carrier coordination, and standard curbside delivery within the continental United States.

Lift Gate Service

If a lift gate is required for delivery, an additional lift gate fee may apply, as determined by the carrier. Lift gate charges are not included in flat-rate shipping and will be billed separately when applicable.

LEAD TIMES & PRODUCT AVAILABILITY

Customers should not schedule contractor or installer work until all products have been delivered and inspected. Core Insulation Supply does not reimburse labor or installation costs under any circumstances.

For in-stock products, customers will receive a notification once the order has been released to the carrier.

Due to the weight, size, and handling requirements of insulation materials, expedited shipping options are not available.

Estimated lead times provided at checkout or by customer service are subject to change based on manufacturer availability and third-party carrier scheduling.

Order status may be viewed at any time through the Order Status Page.

Some products may be available for in-store pickup, subject to availability and confirmation. Orders shipped to a store location for pickup are subject to the Storage & Pickup Policy.

SAMPLE ORDERS

Sample orders typically ship separately and may take 7–14 business days to arrive.

DELIVERY TERMS & CONDITIONS

Carriers may contact customers directly to coordinate delivery and may provide updates via phone, email, or text.

Most shipments arrive on wooden pallets, typically 4’ x 4’ or larger, and may be delivered in multiple shipments.

Standard delivery is CURBSIDE ONLY.
This means delivery is made at the nearest accessible curb or roadside location. Placement inside a home, garage, backyard, or jobsite is not included.

Final placement is at the discretion of the carrier and subject to site accessibility. Customers are responsible for moving materials from the curb to the final location.

DELIVERY ACCESS REQUIREMENTS

Customers must notify Core Insulation Supply prior to shipment by emailing info@coreinsulationsupply.com if the delivery location:

  • Is an apartment building or high-rise

  • Requires delivery above ground level

  • Has restricted or no semi-trailer access

  • Lacks adequate turnaround space

  • Has low-hanging trees, power lines, or access limitations

Failure to disclose site restrictions may result in additional carrier fees.

INSPECTION, DAMAGE & CLAIMS

Customers are responsible for inspecting shipments immediately upon delivery.

Any damaged, missing, or incorrect items must be reported within 24 hours of delivery to:
📧 info@coreinsulationsupply.com
📞 718-406-4455

If visible damage is present at the time of delivery, customers must request that the carrier note the damage on the delivery receipt.

IMPORTANT NOTICE REGARDING PACKAGING

Due to the weight, stacking method, and palletized nature of insulation products, outer plastic bags may arrive open or partially separated during transit. This may occur as a result of pallet compression, handling, or temperature and weather changes affecting adhesive seals.

Open or unsealed bags do NOT constitute product damage.
Rockwool insulation remains fully usable and performs as intended even if outer packaging is open.

Accordingly:

  • Open bags are not considered damaged

  • Open bags are not eligible for return or refund

  • Cosmetic or packaging-related issues that do not affect product performance are not covered under damage claims

Only material damage that affects the insulation itself (such as water saturation or physical destruction of the insulation material) will be considered for review.

Once delivery is completed, customers are responsible for protecting materials from weather exposure and for storing products in a secure and properly conditioned area. Core Insulation Supply is not responsible for damage caused by improper storage or failure to promptly secure delivered materials.

RETURN SHIPMENTS & REFUSED DELIVERIES

Once an order has been loaded and is in transit, the customer assumes full responsibility for all outbound and return freight charges, including storage, reconsignment, and carrier fees.

Deliveries must not be refused.
Refused shipments may result in additional charges, which will be deducted from any applicable refund. This includes refusal due to, but not limited to:

  • Order cancellation after shipment

  • Change of mind

  • Customer not present at delivery

  • Inadequate or unsafe delivery access

  • Denied carrier access to property or community

TRUCKLOAD & LARGE ORDERS

For orders exceeding 10,000 lbs, customers must contact Customer Care at
📧 info@coreinsulationsupply.com
to obtain a custom freight quote prior to ordering.

INTERNATIONAL SHIPPING

Core Insulation Supply currently ships only within the United States. International shipping is not available.

 

 

DIRECT FACTORY SHIPMENT POLICY

(Advance Procurement & Fulfillment Program)

 


1. Program Overview

The Direct Factory Shipment Program (“Program”) provides customers with preferential pricing in exchange for extended lead times and direct fulfillment from manufacturer facilities or regional distribution centers.
By selecting this option at checkout, the customer agrees to all terms outlined below.

This program is intended for planned procurement and project-based purchasing.

 

2. Order Processing & Production Allocation

Direct Shipment orders are processed as follows:

• Orders are submitted to manufacturer facilities within 24–72 business hours.

• Production slots and inventory allocations are secured upon submission.

• Once allocation is confirmed, the order is considered committed.

After allocation, materials are reserved specifically for the customer’s order.

3. Cancellation Policy

3.1 First 7 Days

Orders may be canceled within seven (7) calendar days of purchase, subject to a 3% administrative processing fee.

The 3% fee covers:

• Payment processing costs

• Administrative costs

• Allocation management costs


Refunds will be processed to the original payment method within standard banking timelines.

3.2 After 7 Days – No Cancellation

After seven (7) calendar days from order placement:

• Orders cannot be canceled

• Orders cannot be modified

• Quantities cannot be reduced

• SKUs cannot be changed

• Delivery addresses cannot be altered (unless approved in writing)

After this period, materials are considered committed and allocated.

No exceptions will be made except in cases of verified banking fraud.

4. Non-Returnable Status

All Direct Factory Shipment orders are:

• Final sale

• Non-returnable

• Non-exchangeable

Because materials ship directly from manufacturer facilities, returns are not accepted under this program.

5. Payment Terms
All Direct Shipment orders require full payment or an approved deposit structure at the time of purchase.

If a deposit structure is offered:

• Deposits are non-refundable after 7 days

• Remaining balance must be paid prior to shipment release

• Failure to complete payment may result in forfeiture of deposit


We reserve the right to cancel unpaid balances and retain deposits as liquidated damages.

 


6. Lead Times

Estimated lead time for Direct Shipment orders is typically 2–3 weeks.

 

Lead times are estimates only and may vary due to:

• Manufacturer production schedules

• Raw material availability

• Freight carrier capacity

• Weather conditions

• Force majeure events

• National holidays

• Port congestion

• Government regulations
We are not liable for delays caused by third parties or circumstances beyond our control.

 

7. Freight & Delivery Terms

Direct Shipment orders are shipped via LTL freight carriers.

Customer responsibilities:

• Provide accurate delivery address

• Ensure commercial delivery conditions

• Ensure forklift or unloading capability if required

• Ensure clear delivery access

Missed deliveries, re-delivery charges, storage fees, or liftgate charges are the responsibility of the customer.

Title and risk of loss transfer upon carrier pickup.

8. Pricing Protection

Direct Shipment pricing reflects:

• Advanced allocation

• Manufacturer-direct sourcing

• Project-based procurement structure

This pricing is conditional upon acceptance of these terms.

If a chargeback is initiated after the 7-day cancellation period:

• We will provide documented allocation confirmation

• We will provide proof of manufacturer submission

• We will contest the chargeback fully

Unauthorized chargebacks may result in legal collection action.


9. Order Accuracy

Customers are responsible for verifying:

• Product type

• Thickness

• R-value

• Quantity

• Project suitability

Orders placed incorrectly by the customer are not grounds for cancellation after the 7-day period.

10. Force Majeure
We are not liable for delays, shortages, or inability to fulfill orders due to events beyond reasonable control, including but not limited to:

 

 

• Natural disasters

• Severe weather

• Labor shortages

• Transportation disruptions

• Government actions

• Supplier shutdowns

11. Agreement to Terms

 

 

 

By selecting Direct Factory Shipment at checkout, the customer confirms:

 

• They understand the extended lead time

• They accept the 7-day cancellation window

• They accept the 3% administrative fee

• They understand orders are final after 7 days

• They accept non-returnable status


This constitutes a binding agreement.